Privacy Policy

Friends Associates (“we,” “us,” or “our”) is a tax and financial consultancy based in Karachi, Pakistan. We have provided tax filing, NTN registration, and FBR compliance services since 1990.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services. By using our website or engaging our services, you agree to the practices described in this policy.

We may collect the following types of information:

• Contact information: name, phone number, email address, and messages you send via our contact form or WhatsApp.
• Identity & tax information: CNIC, NTN, salary certificates, bank statements, income records, and other documents you provide for tax filing or consultancy.
• Business information: company details, STRN, sales tax records, and financial statements for business clients.
• Technical information: browser type, device information, IP address, and pages visited — collected automatically through standard web server logs or analytics tools, if enabled.

We use your information to:

• Prepare, review, and file tax returns with FBR on your behalf
• Register NTN, update FBR profiles, and handle compliance matters
• Respond to your inquiries and provide quotes
• Represent you in FBR audits, notices, or correspondence
• Improve our website and client communication
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

Tax and financial documents you share with us are handled with strict confidentiality. They are used solely for the purpose of delivering the services you have requested — such as income tax filing, sales tax returns, NTN registration, or FBR representation. We only submit information to FBR or other authorities when required for your filing or compliance, and with your knowledge or explicit authorization.

We may share your information only in these circumstances:

• FBR & government authorities: when filing returns, registering NTN, or responding to official notices on your behalf.
• Service providers: such as email delivery services used to process contact form submissions. These providers process data only to perform their function for us.
• Legal requirements: when required by law, court order, or regulatory authority.

We retain client records and tax documents for as long as necessary to provide our services, meet FBR record-keeping requirements, and resolve disputes. When data is no longer needed, we take reasonable steps to delete or securely archive it.

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. This includes secure handling of documents shared via WhatsApp or email, limited access to client files within our team, and careful storage of physical and digital records. No method of transmission over the internet is 100% secure, but we work to protect your data to the best of our ability.

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of data where legally permitted
• Withdraw consent for non-essential communications

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Our website may use essential cookies required for basic functionality. If we use analytics tools in the future, they will help us understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Our website may contain links to third-party sites such as WhatsApp, Google Maps, or social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Friends Associates
• 184 Samorina Manor, Garden East Karachi, 74600, Pakistan
• Phone: (+92) 333 3073202
• Email: friendsassociates184@gmail.com